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Order Status
Where do you ship?
  We currently do not ship to any countries other than the United States. We only accept billing and shipping addresses for the United States.
Has my order shipped?
  You will receive a shipping confirmation email with the tracking number when your order has shipped. You can also log into your account as a returning customer. Click on “My Account,” “View Past Orders” and scroll to the order. It will read “Shipped” underneath the status heading. Please note that the tracking number will not be active until the end of the day.

Shipments to Alaska and Hawaii can take up to 4 weeks to be received.
How do I cancel my order?
  To cancel an order that was placed, please call us toll-free at 1-844-LUV-TRUE
(1-844-588-8783) or email us at customercare@truecitrus.com.
How do I track my order?
  You will receive a shipping confirmation email with a tracking number when your order has shipped.  You can also log into your account as a returning customer.  Click on “My Account,” “Track Packages,” scroll to the order that you would like to track and click “View Order.”  The tracking number will be listed under “Order Status” at the top of your order details.  Please note that the tracking number will not be active until the end of the day.
My order never arrived.
  If your order has not yet arrived, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at customercare@truecitrus.com.
An item is missing from my shipment.
  If an item is missing from your shipment, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at customercare@truecitrus.com.