Return to Help Index
|How do I create an account?|
|1) Click the "My Account" link at the top right side of our site.
2) Click the “Continue” button under the New Customers section.
3) Enter your email address and choose a password. Click “Continue".
4) Enter your shipping information. Click “Continue”.
|How do I edit my account information?|
|Click the “My Account” link at the top right hand side of our site to edit your account information. Here you will be able to manage your orders, payments, reviews, and personal information like your email, billing, and shipping addresses.
Need help? Please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at email@example.com.
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
At this time, we have two special shipping offers:
1) Receive $4.95 standard shipping with any order of $15.98 or more (after all discounts have been applied).
2) Receive free standard shipping with any order of $40.00 or more (after all discounts have been applied).
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please contact Customer Care by phone at 1-844-LUV-TRUE (1-888-588-8793) or email us at firstname.lastname@example.org for more information on returning an item. Thank you.
Accessory Return Policy:
We are committed to our 100% satisfaction guarantee. If you purchase an accessory and are unhappy with it, you may return it within 5 days of receipt. The item must be unused and in its original packaging in order to qualify for an exchange or refund. Used items will not be accepted as a return and will not qualify for an exchange or refund. Return shipping charges are not covered by True Citrus and will be the responsibility of the customer. If you would like to return an unused item, please contact Customer Care via email at email@example.com or by phone at 1-844-LUV-TRUE (1-888-588-8793).
|I received the wrong product.|
|If you have received the wrong product, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at firstname.lastname@example.org. We will make sure we correct your order as quickly as possible.|